Frequently Asked Questions

Frequently Asked Questions2022-01-19T10:38:28+00:00
Do you have export sales?2022-01-19T08:26:55+00:00

Yes, there is. Our export team can be reached at https://www.bianos.com.tr/ to arrange a meeting.

Can I buy products from the factory?2022-01-19T09:37:44+00:00

Our customers outside Turkey can buy directly from our factory, But for customers inside Turkey we do not sell products from our factory center, they can see our models and get a price quote from our nearest store to their city.

In how many days does the delivery need?2022-01-19T09:33:59+00:00

Our factory site delivery time is 10 days. Depending on the seasonal changes, the process may change.

How can I track my order?2022-01-19T09:31:34+00:00

Our relevant store guides you on the subject.

Can I make changes to my order?2022-01-19T09:32:18+00:00

Change is available when you contact our store in your area.

Can I have the product made in a different size?2022-01-19T09:27:27+00:00

You have the opportunity to choose the size you want according to our product production standardization.

Is a product available in different colors?2022-01-19T08:54:32+00:00

According to our product production standards, there are color options you can choose from.

Is your packaging system suitable for international transportation?2022-01-19T08:15:56+00:00

Products are packaged in accordance with international transportation with special packaging against impact.

How is a solution provided for the assembly-disassembly process to abroad?2022-01-19T08:24:38+00:00

The assembly will be carried out by personnel sent from our stores abroad. In addition, there is a Turkish-English assembly manual in the packaging of all product groups.

Can I buy only one part of your furniture sets ?2022-01-19T08:50:06+00:00

Our products can be sold as a set or individually, you can buy according to your preference.

What are your conditions for dealership?2022-01-19T08:28:52+00:00

Our officials can be reached at https://www.bianos.com.tr/ to arrange a meeting.

In which cities do you have dealers, what are the store names and addresses?2022-01-19T08:31:01+00:00

Our officials can be reached at https://www.bianos.com.tr/ to arrange a meeting.

Can we get technical information during assembly?2022-01-19T08:35:42+00:00

Your assembly will be carried out by assembly professional personnel sent from our stores. The assembly personnel of our stores can reach our quality team regarding technical issues within the scope of after-sales service.

Can we get your assembly drawings?2022-01-19T08:35:50+00:00

Our assembly drawings are available in product packages.

Is the assembly proceses of the products included in your prices ?2022-01-19T08:39:51+00:00

Your assembly is carried out free of charge by the personnel sent from our authorized stores.

Can you send personel for assembly?2022-01-19T08:42:28+00:00

Your product assembly will be carried out by our stores.

What can we do for products that are received damaged, missing and with errors?2022-01-19T08:45:18+00:00

If you contact our store where you purchased the product , a solution is provided related to your damaged products.

How many years is the product warranty?2022-01-19T08:47:09+00:00

Our warranty period is 2 years starting from factory site delivery.

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